menu-bar
Shadow

Client Protection Principles

At Bina Artha Ventura, we are committed to protecting the rights and interests of our clients. Through the implementation of strict client protection principles, we ensure every client receives fair and transparent services. Our policies include protection of personal data, equal treatment, and strong support to our clients' business sustainability. Learn more about how we maintain trust and build solid long-term relationships with our clients.

vector
circle
Our Commitment to our Clients
Prioritizing Client Protection at Bina Artha Ventura

Client protection is at the core of our strategy at Bina Artha Ventura. We are committed to maintain integrity and trust through various client protection principles implemented in every aspect of our operations. From data protection to transparent services, we ensure our clients feel safe and fully supported. Based on our commitment to Client Protection Principles, Bina Artha received the Bronze Client Protection Certification from MFR in August 2023.

The Client Protection Principles

Responsible financial inclusion encompasses core Client Protection Principles to help financial service providers practice good ethics and smart business. There is consensus within the financial inclusion industry that providers of financial services should adhere to the following core principles, which are international best practice, and to which Bina Artha Ventura adheres.

Privacy of Client Data
Strictly maintain the confidentiality of client data in accordance with applicable laws and regulations in Indonesia
Appropriate Product Design and Delivery
Design and deliver the right products well-tailored according to client’s needs.
Prevention of Over-Indebtedness
Prevent excessive debt by analyzing the client's risk profile
Transparency
Implement information disclosure regarding definitions and terms and conditions of products and servicesto clients
Responsible Pricing
Determination of reasonable costs according to Client needs while still considering the Company's long-term sustainability.
Fair and Respectful Treatment of Clients
Ensure the implementation of fair and polite treatment in interacting with clients
Mechanism for Complaint Resolution
Bina Artha values any communication coming from clients via our call center ‘Bina Artha Peduli Mitra’.
Contact Us
live chat